Setting up a technology learning center is a big job involving a wide range of technical issues. Every center will be different, requiring different services, equipment and providers, so you'll need someone very experienced to help you develop a sound technology plan. Although there is no way to cover all of the particulars here, below are some general principles to keep in mind and some basic vocabulary to help you in approaching a technical consultant or adviser.

• As we said, you're going to need help. Hire a technology consultant to help with your budgeting and big decisions, such as the specifications for your computers and telecommunications requirements. See the article Things to Look For in a Technical Support Provider for more information.

• Make sure that your budget includes funds for hiring a technical support provider. Even if things don't go wrong—and they will go wrong—you'll have questions over time that will need answers. Don't skimp here. You'll also need a service contract that takes your unique needs into account.

• You should have someone on staff who is knowledgeable about technical issues to serve as your network administrator and technical troubleshooter. The network administrator should be able to manage the system, help with most common problems and help train other staff members in how to use the technology. This can be a dedicated position or someone who doubles as an instructor.

• To get on the Internet, first you need computers, of course, so take a look at an overview of some computer hardware and software issues, suggestions and vocabulary to help you work with your advisors.

• Along with a computer, to use the Internet (at least, to use it in classes) you need four things:

  1. A way for the computers to connect to the Internet, which means having either a modem (a device for dialing into a network just like a telephone dials into the telephone network) in each computer, or a Local Area Network (LAN) that connects all your computers and gives them access to the Internet. Whether to create a LAN is a complicated and important decision, one you should explore with your advisors. See Choosing the Right Internet Connection for more information.

  2. Wires. Don't laugh: The physical infrastructure of your center may make a lot of your technology decisions for you. Older buildings may lack features as simple as enough wall outlets for the computers or the correct phone lines for certain telecommunications services. How would you feel if you ordered 20 computers, only to find that the building's electrical system won't support them? Your advisors should be able to help you figure out the details. Be sure to include a thorough site review as part of your planning checklist.

  3. A telecommunications service provider for telephone and related communications services. Your needs are going to be a lot more complicated than those of a simple residence. You'll need multiple phone lines and, perhaps, integrated data and voice services. Many advancements have occurred in this field, and Ma Bell has a lot of competition these days. Technology is changing rapidly, so consult with your advisors and try to take a "big picture" look at your center.

  4. An Internet service provider (ISP), which may end up being the same company as your telecommunications provider because most of them now offer ISP services as well. An ISP is the company that actually connects your computers to the Internet. Remember, the Internet is really a "network of networks." ISPs are connected directly to the Internet "backbone," and you connect by first connecting to the ISP.

  Part of choosing an ISP is assessing the services you want. For example, you may simply want the basic ability to surf the Web and get email, or you may want additional services like Web hosting or video conferencing. Web hosting means that you'll have your center's Web site reside on your ISP's larger computers, which accommodate more phone lines. The extra capacity allows multiple people to visit your site at the same time and extra security and management help. Another consideration, one that will affect whether your ISP and telecommunications provider are the same company, is the connection speed you want—faster is better, but it is also more expensive.

We've simplified this discussion in order to provide a basic overview, but you can see why getting good technical help is so important. If your budget won't support hiring a consultant, try going to local technology companies and professional groups for assistance. Many people in the industry are willing to donate their time and expertise, and many companies encourage their employees to do so. Don't try this on your own unless you're a technology professional.